SHIPPING, AUTHENTICITY & POLICIES
EVERYTHING YOU NEED TO KNOW BEFORE AND AFTER YOU CHECKOUT.
SHIPPING
DELIVERY AREAS
We currently deliver across Accra and Greater Accra, with nationwide delivery available to other regions in Ghana via courier partners. Delivery fees are calculated at checkout based on your location.
TIMELINES
Orders within Accra typically arrive in 1–2 business days. Orders outside Accra typically take 3–5 business days. You'll get a call or WhatsApp message from our courier before delivery.
TRACKING YOUR ORDER
Every order can be tracked using your order reference and phone number. Track your order here →
AUTHENTICITY
HOW WE VERIFY
Every pair and piece is inspected in-house before it's ever listed — checking stitching, materials, hardware, box labels, and packaging against manufacturer references. Items that don't pass inspection never make it to the store.
OUR GUARANTEE
If an item you receive is ever found to be inauthentic, we'll give you a full refund, no questions asked. That's how confident we are in what we sell.
✓ HAND-INSPECTED
✓ AUTHENTICITY GUARANTEE
✓ SECURE PACKAGING
RETURNS & EXCHANGES
FINAL SALE
All sales are final — we don't offer returns or exchanges for change of mind, wrong size, or similar. Please review sizing and details carefully before checking out.
DAMAGED, INCORRECT, OR INAUTHENTIC ITEMS
The one exception: if your item arrives damaged, is the wrong item, or turns out to be inauthentic, contact us within 48 hours of delivery with your order reference and photos. We'll sort it out — repair, replacement, or refund.
PRIVACY POLICY
WHAT WE COLLECT
When you place an order or buy a ticket, we collect your name, email, phone number, and delivery address. We never see or store your card or mobile money details — payments are handled directly by Paystack, our payment processor.
HOW WE USE IT
Your information is used to process and deliver your order, send order/ticket confirmations, and get in touch if there's an issue with your purchase. We don't sell your information to anyone.
WHO WE SHARE IT WITH
Only the services that need it to get your order to you: our courier partners (for delivery), Paystack (for payment), and Resend (to send confirmation emails). Each only receives what's necessary for their part.
COOKIES & YOUR CART
Your shopping bag and favorites are stored right on your own device (not our servers) so they're there when you come back — we don't use tracking cookies or sell browsing data to advertisers.
YOUR RIGHTS
You can ask us to see, correct, or delete the information we hold about you at any time — just message us on WhatsApp or Instagram.
TERMS OF SERVICE
USING THIS SITE
By placing an order or buying a ticket through 2FLYY INC., you agree to these terms. We reserve the right to update them at any time — the version posted here is always the current one.
PRICING & AVAILABILITY
We try to keep prices, photos, and stock accurate, but mistakes can happen. If something's mispriced or sells out before your order is confirmed, we'll reach out before charging you anything extra.
ORDERS & PAYMENT
All payments are processed securely through Paystack. An order is only confirmed once payment has been verified — you'll see this reflected immediately at checkout.
TICKETS
Tickets are tied to the QR code issued at purchase and are non-transferable resale items unless stated otherwise for a specific program. Lost tickets can be re-sent to your email on request — just contact us with your payment reference.
INTELLECTUAL PROPERTY
The 2FLYY INC. name, logo, and site design are our own and may not be copied or reused without permission.
QUESTIONS
Reach out any time via WhatsApp or Instagram — we're a small team and read every message.